Shipping policy

1. SHIPPING DESTINATIONS

We generally ship orders worldwide.

Our main shipping destination is Switzerland. For international deliveries, additional import duties, customs charges, taxes or other fees may apply depending on the destination country.

2. SHIPPING PROVIDER

Shipping is generally carried out via Swiss Post.

Depending on the destination country and shipping method, the actual delivery may be carried out by a local delivery service.

3. SHIPPING COSTS WITHIN SWITZERLAND

For deliveries within Switzerland, we generally charge:

CHF 7.- shipping fee

For orders with a value of CHF 150 or more, shipping within Switzerland is generally free of charge.

The shipping costs displayed at checkout are applicable to the respective order.

4. DELIVERY TIME WITHIN SWITZERLAND

The standard delivery time within Switzerland is generally:

1–3 business days

The delivery period begins after successful receipt of payment and provided that the ordered items are immediately available.

Regular delivery generally does not take place on weekends or public holidays.

In exceptional cases, delivery may be delayed due to circumstances beyond our control.

5. PRE-ORDER PRODUCTS

Products explicitly marked as “PRE-ORDER” in the shop are only produced after the order has been placed.

This may significantly extend the delivery time. Production and delivery may take up to approximately 1.5 months.

The information and delivery times stated for the respective PRE-ORDER product must be observed.

If a PRE-ORDER product is ordered together with regularly available products, the items will generally be shipped together once the PRE-ORDER products become available.

PRE-ORDER orders generally cannot be cancelled unless mandatory statutory provisions provide otherwise.

6. INTERNATIONAL DELIVERIES

For deliveries outside Switzerland, additional costs may arise, including in particular:

  • Customs duties
  • Import taxes
  • Local value-added tax (VAT)
  • Handling or customs clearance fees
  • Other fees charged by the destination country or shipping provider

The amount and applicability of such costs depend on the respective destination country.

The customer is responsible for informing themselves about the import regulations applicable in the destination country.

7. DELIVERY DELAYS

The stated delivery times are estimates.

Delays may occur in particular due to:

  • High order volumes
  • Production delays
  • Delays by the shipping provider
  • Customs clearance
  • Weather events
  • Public holidays
  • Technical disruptions
  • Other events beyond our control

For PRE-ORDER products, the production and delivery times specifically stated for the respective product shall apply.

8. SHIPPING CONFIRMATION AND TRACKING

After the order has been shipped, the customer may receive a shipping confirmation and, where available for the respective shipping method, a tracking number.

Delivery will be made to the shipping address provided by the customer during the ordering process.

The customer is responsible for providing a correct and complete shipping address.

9. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

If an order cannot be delivered or is returned to us due to an incorrect or incomplete shipping address provided by the customer, a subsequent delivery may be made conditional upon the customer covering the additional shipping costs incurred.

10. LOSS OR DAMAGE DURING TRANSPORT

If a shipment is lost or damaged during transport, the respective case will be reviewed individually.

If a shipment arrives damaged, we recommend that the customer photograph the packaging and the goods and report the damage to info@tiredcouture.com as soon as possible.

We may cooperate with the relevant shipping provider to clarify the matter.