Legal Notice/Contact
LEGAL NOTICE
Tiredcouture is a brand of:
E-Commerce Hegner
Sole Proprietorship
Owner: Remo Hegner
Gasterstrasse 2
8722 Kaltbrunn
Switzerland
Contact
Email: info@tiredcouture.com
Website: tiredcouture.com
Company Information
Legal company name: E-Commerce Hegner
Legal form: Sole Proprietorship
Owner: Remo Hegner
UID: CHE-190.168.571
Brand: Tiredcouture
Privacy policy
PRIVACY POLICY
Last updated: September 18, 2026
Tiredcouture operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Tiredcouture is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.
We may collect or process:
- Contact details including name, address, billing address, shipping address, phone number and email address.
- Financial information including payment and transaction details.
- Account information including username, password, preferences and settings.
- Transaction information including products viewed, purchased, returned, exchanged or cancelled.
- Communications with us, such as customer support inquiries.
- Device information including browser, network connection, IP address and unique identifiers.
- Usage information regarding your interaction with the Services.
PERSONAL INFORMATION SOURCES
We may collect personal information:
- Directly from you.
- Automatically through the Services, cookies and similar technologies.
- From our service providers.
- From partners or other third parties.
HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information to:
- Provide, tailor and improve the Services.
- Process payments and fulfill orders.
- Manage accounts, returns, exchanges and shipping.
- Send marketing and promotional communications.
- Provide personalized advertising.
- Prevent fraud and protect the security of the Services.
- Communicate with you and provide customer support.
- Comply with applicable laws and legal requirements.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information:
- To Shopify, vendors and service providers for IT, payments, analytics, customer support, storage, fulfillment and shipping.
- To business and marketing partners for advertising and marketing services.
- When you request or consent to disclosure.
- To affiliates or within our corporate group.
- In connection with business transactions or legal obligations.
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information may be transmitted to Shopify and third parties located in other countries.
THIRD PARTY WEBSITES AND LINKS
Our Services may contain links to third-party websites. We are not responsible for the privacy, security or content of third-party websites.
CHILDREN'S DATA
The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
SECURITY AND RETENTION
No security measures are perfect or impenetrable. We retain personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes or enforce agreements.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have rights including:
- Access to your personal information.
- Deletion of your personal information.
- Correction of inaccurate information.
- Data portability.
- Opting out of certain targeted advertising or sharing.
- Managing marketing communication preferences.
If you reside in the UK or European Economic Area, additional rights may apply, including the right to object to or restrict processing and withdraw consent where applicable.
COMPLAINTS
If you have complaints about how we process your personal information, please contact us using the contact details below. You may also have the right to contact your local data protection authority.
INTERNATIONAL TRANSFERS
Your personal information may be transferred, stored and processed outside the country where you live.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The revised policy will be posted on this website with an updated "Last updated" date.
CONTACT
Phone: +41 76 217 11 10
Email: info@tiredcouture.com
E-Commerce Hegner
Gasterstrasse 2
8722 Kaltbrunn
Switzerland
For applicable data protection laws, we are the data controller of your personal information.
Refund policy
REFUND POLICY
For orders placed through tiredcouture.com, there is generally no voluntary right of withdrawal, cancellation or return, unless mandatory statutory provisions provide otherwise.
Customers may not return or exchange properly delivered goods solely because:
The wrong size was ordered.
The wrong colour was ordered.
The wrong item was ordered.
The item does not meet the customer's personal expectations.
The customer changes their mind after the purchase.
Pre-Order Orders
Products marked as “Ordered, shipping soon” are pre-order products and are generally non-cancellable and non-returnable once the order has been placed, unless mandatory statutory provisions provide otherwise.
These products are produced after the order is placed and may require additional production and delivery time.
Defective or Faulty Goods
The customer's mandatory statutory rights in the event of defective or faulty goods remain expressly reserved.
Defects should be reported within 7 days of receipt by email to info@tiredcouture.com, including photos or videos of the identified defect where possible.
The complaints procedure set out in the General Terms and Conditions applies.
Goodwill Returns
If E-Commerce Hegner voluntarily agrees to a return, exchange or cancellation in an individual case, this shall be considered a goodwill gesture and shall not establish any general right of return, exchange or withdrawal for future orders.
This policy does not affect any mandatory statutory consumer rights.
Shipping Policy
SHIPPING POLICY
We generally ship worldwide via Swiss Post or local delivery partners.
Shipping costs: CHF 7.- within Switzerland. Free shipping on orders over CHF 150.-
Products marked as “In stock, ready to ship” or “Low stock” are available and ship within 1–3 business days in Switzerland and 5–10 business days internationally.
Products marked as “Ordered, shipping soon” are pre-order products that are produced after the order is placed. Production and delivery may take approximately 2–4 weeks, but can take up to 1.5 months.
If ordered together with in-stock products, all items will generally ship together once the pre-order products are available.
Delivery times are estimates and may vary due to production, high order volumes, customs, shipping providers or other unforeseen circumstances.
International orders may be subject to additional customs duties, import taxes, VAT and handling fees. These costs are the customer's responsibility.
A shipping confirmation and tracking number will be provided where available. Customers are responsible for providing a correct and complete shipping address. Additional shipping costs may apply if an order is returned due to an incorrect address.
If a shipment arrives damaged, please photograph the packaging and goods and contact info@tiredcouture.com as soon as possible. Lost or damaged shipments will be reviewed individually.
Returns
No voluntary returns, exchanges or cancellations, including for incorrect size, colour, item or change of mind.
Products marked as “Ordered, shipping soon” are also non-cancellable and non-returnable unless legally required.
This does not affect any mandatory statutory consumer rights.
Terms of service
TERMS OF SERVICE
Status: November 2026
1. Scope of Application
These General Terms and Conditions (GTC) apply to all orders and contractual relationships concluded through the online shop tiredcouture.com between E-Commerce Hegner, owner Remo Hegner, and the respective customers.
The offer is directed at both private customers and businesses.
By placing an order, the customer accepts these GTC.
2. Products and Offers
Clothing products are offered through tiredcouture.com.
The presentation of products in the online shop generally constitutes an invitation to place an order. Product images, colours and representations may differ slightly from the actual product delivered due to screen settings, technical circumstances or production-related variations.
E-Commerce Hegner reserves the right to change offers, products, prices and product information at any time.
3. Conclusion of Contract
The customer may select the desired products in the online shop and place an order.
The purchase contract is concluded once the customer completes the ordering process and payment has been successfully processed, provided that E-Commerce Hegner does not reject or cancel the order for a legitimate reason.
After completing the order, the customer will automatically receive an order confirmation by email.
4. Prices and VAT
All prices stated in the online shop are in Swiss francs (CHF) and include the applicable Swiss statutory value-added tax (VAT).
Additional shipping costs are displayed during the ordering process.
In the event of obvious pricing, display or technical errors, E-Commerce Hegner reserves the right to cancel an order following an individual review. Any payments already made will be refunded in such cases.
5. Payment Terms
Depending on availability, the following payment methods may be offered:
Credit card
Klarna
TWINT
Apple Pay
Google Pay
The available payment methods may be changed or restricted at any time.
Orders will generally only be processed after successful payment.
6. Orders and Cancellations
Once an order has been successfully completed and paid for, a subsequent cancellation is generally not guaranteed.
A cancellation after payment may be approved or rejected by E-Commerce Hegner on a case-by-case basis.
There is no entitlement to cancellation unless mandatory statutory provisions provide otherwise.
Products marked as “Ordered, shipping soon” are pre-order products and are generally non-cancellable once the order has been placed, unless mandatory statutory provisions provide otherwise.
7. Shipping and Delivery
We generally ship worldwide via Swiss Post or local delivery partners, depending on the destination country.
For deliveries within Switzerland, the standard shipping fee is CHF 7.-.
For orders with a value of CHF 150 or more, shipping within Switzerland is generally free of charge.
The following delivery and processing times generally apply:
“In stock, ready to ship”: Available products, shipped within 1–3 business days in Switzerland and approximately 5–10 business days internationally.
“Low stock”: Available products with limited remaining stock, shipped within 1–3 business days in Switzerland and approximately 5–10 business days internationally.
“Ordered, shipping soon”: Pre-order products that are produced after the order has been placed. Production and delivery generally take 2–4 weeks and may take up to approximately 1.5 months.
The stated delivery times are estimates and may be delayed due to production, high order volumes, customs, shipping providers, public holidays or other circumstances beyond our reasonable control.
For international deliveries, additional costs may arise depending on the destination country, including customs duties, import taxes, local VAT, handling fees or other charges. These costs are the customer's responsibility.
8. Pre-Order Products
Products marked as “Ordered, shipping soon” in the online shop are pre-order products and are generally only produced after the order has been placed.
Production and delivery generally take 2–4 weeks but may take up to approximately 1.5 months.
The delivery times stated for the respective product are estimates and must be taken into consideration when placing an order.
Pre-order orders generally cannot be cancelled unless mandatory statutory provisions provide otherwise.
If pre-order products and regularly available products are included in the same order, all items will generally be shipped together once the pre-order products become available.
9. Unavailability
If an ordered product is unexpectedly unavailable, E-Commerce Hegner will review the respective case individually.
Depending on the circumstances, E-Commerce Hegner may offer an alternative solution, cancel the order in whole or in part, or refund the corresponding purchase price.
10. No Voluntary Right of Return or Exchange
E-Commerce Hegner generally does not grant a voluntary right of return or exchange for properly delivered goods.
There is no voluntary entitlement to return or exchange goods if the customer:
Ordered the wrong size.
Ordered the wrong colour.
Ordered the wrong item.
Changes their mind after the purchase.
Products marked as “Ordered, shipping soon” are also non-returnable and non-exchangeable unless mandatory statutory provisions provide otherwise.
Mandatory statutory rights of the customer remain unaffected.
11. Defective or Faulty Goods
The customer is required to inspect the goods received as soon as reasonably possible after delivery.
If a defect is discovered, it should be reported by email to info@tiredcouture.com within 7 days of receipt of the goods.
E-Commerce Hegner may request appropriate evidence, in particular photos or videos of the identified defect.
In the event of a justified complaint, an appropriate solution will be determined depending on the nature and extent of the defect. This may include a replacement delivery or a refund.
The customer's statutory warranty rights remain unaffected and are not excluded by the aforementioned reporting period to the extent that mandatory law provides otherwise.
12. Transport Damage and Loss
In the event that a shipment is damaged or lost during transport, the respective case will be reviewed individually.
Customers are requested to report any visible transport damage as soon as possible and to provide available evidence, such as photos of the damaged packaging or goods.
E-Commerce Hegner may cooperate with the relevant shipping provider to clarify the matter.
If a shipment arrives damaged, customers should contact info@tiredcouture.com as soon as possible.
13. Vouchers and Discount Codes
Vouchers and discount codes are subject to the conditions communicated at the time of issuance or as part of the respective promotion.
They may be subject to conditions regarding validity periods, minimum order values, product restrictions and combinability with other offers.
The conditions stated for the respective voucher or discount code shall apply.
14. Retention of Title
The delivered goods remain the property of E-Commerce Hegner until the purchase price has been paid in full, to the extent that retention of title is permitted and required under applicable law.
15. Liability
E-Commerce Hegner shall be liable in accordance with applicable statutory provisions.
Liability for damages caused by circumstances beyond the reasonable control of E-Commerce Hegner, including force majeure, significant disruptions to transport or communication systems, or other unforeseeable events, shall be governed by mandatory applicable statutory provisions.
Nothing in these GTC excludes liability to the extent that such exclusion is prohibited by law.
16. Intellectual Property
All content of the online shop, including texts, product descriptions, images, graphics, logos, designs and other content, is, unless otherwise stated, the property of E-Commerce Hegner or is used with appropriate authorization.
The use, reproduction or distribution of such content without prior consent is prohibited unless permitted by law.
17. Data Protection
The processing of personal data is carried out in accordance with the privacy policy published on tiredcouture.com.
The privacy policy constitutes separate information regarding the processing of personal data and does not form part of these GTC, unless otherwise required by law.
18. Applicable Law
The contractual relationships between E-Commerce Hegner and its customers are generally governed by Swiss law.
Mandatory statutory provisions, in particular those that may apply in favour of consumers at their place of residence, remain unaffected.
19. Place of Jurisdiction
The legally applicable place of jurisdiction shall apply to disputes.
To the extent permitted by law and provided that no mandatory jurisdiction applies, the place of jurisdiction shall be at the registered office of E-Commerce Hegner in Switzerland.
20. Amendments to the GTC
E-Commerce Hegner reserves the right to amend these GTC at any time.
For orders that have already been concluded, the GTC applicable at the time the contract was concluded shall generally apply, unless otherwise required by law.
21. Severability Clause
If any provision of these GTC is or becomes wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
To the extent legally permissible, the invalid or unenforceable provision shall be replaced by a provision that comes as close as possible to the economic purpose of the original provision.